Return Policy

Thank you for shopping with us. We want to ensure your satisfaction with every purchase. Below are the terms and conditions of our return policy:

1. Returns Eligibility

You may return items within 30 days of the delivery date, provided they meet the following criteria:

  • The item is in its original condition, unused, and with all original packaging and tags intact.

  • Proof of purchase (e.g., receipt or order confirmation) is provided.

  • Certain items, such as perishable goods, custom-made products, or personal care items, are non-returnable.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards.

  • Final sale or clearance items.

  • Opened or used personal care and hygiene products.

  • Customized or personalized items.

3. Return Process

  1. Initiate a Return:

    • Contact our customer support team at [email/contact details] to request a return authorization.

  2. Prepare Your Return:

    • Pack the item securely in its original packaging.

    • Include proof of purchase and the return authorization slip.

  3. Ship the Item:

    • Use a traceable shipping method to send the item to the address provided by our support team.

    • Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.

4. Refund Policy

Once we receive and inspect the returned item, refunds will be processed as follows:

  • Refunds will be issued to the original payment method within 7-10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not process direct exchanges. To exchange an item, please initiate a return for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.

For further assistance, please contact us:

  • Email: szs.zain.sheikh@gmail.com

  • Phone: +92 341 4681321

We appreciate your business and strive to provide a seamless shopping experience!